Moving beyond the idea of technological innovation aimed at service delivery, Bongani Rainmaker Logistics was an early adopter of the concept of total solutions. Put simply, our quest has been to bring to reality a holistic approach to supply chain management, where goods and information flow smoothly to where they are needed and are monitored, managed and optimized.
In delivering this vision, we help our clients to fuse together and further their own core objectives of business delivery and customer service.
"WE OFFER A RANGE OF SERVICES TO DELIVER YOUR GOALS"
PROJECT MANAGEMENT OFFICE (PMO)
The Rainmaker PMO has developed and adapted its unique project-management methodology and techniques to facilitate integration with government structures and education-centred projects. The Rainmaker methodology embraces and implements best practices from both the internationally known PMBoK (Project Management Body of Knowledge), PRINCE2 (an acronym for Projects in Controlled Environments) in combination with Agile project management which is an approach based on delivering requirements iteratively and incrementally throughout the project life cycle.
The Rainmaker project-management methodology (called RainBok) defines nine of the most important project-management knowledge areas (work streams), with touch points and areas of accountability. This Agile method has proven to be extremely effective in the school distribution/implementation environment, as it clearly defines areas of responsibility, goals and objectives against a set timeline/sprint. The approach involves extensive critical thinking, in-depth knowledge, collaboration, communication, planning and sequential task completion to predict a repetitive, successful and scalable outcome.
LOGISTICS AND FULFILMENT
BONGANI RAINMAKER WILL SHOULDER ALL YOUR ORDERING, WAREHOUSING, PACKAGING, FULFILMENT, TRANSPORTATION AND REVERSE LOGISTICS NEEDS.
We are about much more than just transportation. Our fulfilment service offers complete supply-chain and logistics solutions. In addition, our systems will give you the ability to fully track items and always keep an accurate view of your inventory. We see first-rate warehouses as a service cornerstone and, in combination with an enterprise-grade warehouse management system (WMS) we provide enhanced customer support via dashboards and reporting.
WAREHOUSING & STORAGE SERVICES
CONTACT & SUPPORT SERVICE
Fundamental to Bongani Rainmaker’s reliability and high service standards is our ability to provide dedicated and secure warehousing and storage facilities nationally. All projects undertaken by Bongani Rainmaker are managed from both centralised and decentralised warehousing and storage facilities. All projects that involve procurement and pick-‘n’-pack finishing services are managed centrally via the hub-and-spoke methodology. Provision of long- and short-term pre- and post-project storage facilities is a further service that we offer.
Our team of dedicated customer service agents interacts with you and your customers to provide information in response to enquiries about products and services. Our agents provide a range of services including order-taking, client queries, physical order-processing and ensuring the clients and their customers are kept informed regarding each order’s progress to final delivery.
Orders processed by customer services are released to the warehousing team for picking and packing. Picking slips are generated and assigned to dedicated pickers and packers detailing all necessary requirements for the completion of the order. Picking and packing is a critical element in the order-fulfilment process and entails translating customer orders from a picking slip to a final packaged product awaiting dispatch to the client’s end destination.
An inherent requirement of any ICT project is the ability to load hardware with licensed software and customised content. In order to produce a digital tool that delights the end user, an ICT device is required to go through various production steps. Each step is a critical component in transforming a device from raw material status to final product status. An advanced digital-production facility is the only way to deliver an ICT project at scale while providing a full audit trail of all software and content on every digital device on the most granular level. Bongani Rainmaker has such a facility.
DISTRIBUTION AND DELIVERY
Transportation provides the elements of time and place to the project management mix. The transporting function and appropriate solution must fit into the overall project and client strategy. As a company we support Government’s initiatives to create sustainable economic opportunities and, as such, prioritise the support of black-owned, owner-driver enterprises. Rainmaker currently engages with over 1,620 owner-drivers to ensure that the delivery pipeline never stops delivering a reliable service to our clients and end customers.
PROJECT REPORTING, COMPLIANCE & AUDIT READINESS
Reporting and a regular program of data collection, communication and responses are the best ways to provide oversight of key project metrics, visibility and accountability.
This increases understanding of risks and opportunities and emphasises the link between financial and non-financial performance. It sets a foundation for compliance with regulations and business policies which are the cornerstones of being audit-ready.